Frequently Asked Billing Questions

Q: What happens when my card is "authorized"?

Every time the submit button is pressed for an online transaction or your card is swiped with a local merchant, an attempt is made to contact your issuing bank and then verify that sufficient funds are available for the pending transaction. If the submit button is clicked multiple times, your card may have been authorized more than once (we use smart buttons whenever possible to prevent this from happening) but will only be charged a single time. It is essential that you verify your address information to make sure it matches your current billing address.

Be aware that an authorization may tie up those funds for up to 30 days. Check with your issuing bank to determine their authorization policies and how it may affect your account balance.

In some cases, especially if there is an address mismatch, your card may be authorized more than once, but you will only be charged a single time for your purchase. These are the standard procedures of credit card issuing banks and payment gateway systems, does NOT take responsibility for multiple authorizations affecting your available balance. We will, however, do everything in our power to request a reverse-authorization of multiple authorizations if asked to do so.

We advise you to check with your issuing bank to determine their authorization policies. For these reasons, it is imperative that you enter your billing information correctly the first time.

Still have billing questions or problems? Please contact the Billing Department and someone will respond quickly to your problem.